Welcome to the MCGT FAQ page! Here you’ll find answers to common questions about orders, shipping, returns, and more.
🛍️ Orders
Q1. How do I place an order?
Visit www.mcgt.in, browse your favorite products, click “Add to Cart,” and proceed to checkout. You’ll need to enter your shipping details and choose a payment method.
Q2. Can I modify or cancel my order?
Yes, but only before your order is shipped. Please contact us at [Insert Email] or [Insert WhatsApp Number] with your order ID ASAP.
Q3. I didn’t receive a confirmation email/SMS. What should I do?
Please check your spam/junk folder. If not found, contact us and we’ll resend the order details.
🚚 Shipping & Delivery
Q4. Do you ship across India?
Yes, we ship to most pin codes across India through reliable courier partners.
Q5. How long does delivery take?
- Metro Cities: 2–4 working days
- Tier 2/3 Cities & Rural Areas: 3–7 working days
Delivery timelines may vary during festivals or sale periods.
Q6. How can I track my order?
You’ll receive a tracking link on SMS/email once your order is shipped. You can also track via the ‘My Orders’ section on your account.
💳 Payments
Q7. What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Wallets via secure payment gateways like Easebuzz.
Q8. Is Cash on Delivery (COD) available?
[✔️ Yes / ❌ No — adjust based on your business setup]
Q9. My payment failed, but the amount was deducted. What do I do?
Sometimes banks take time to reverse failed transactions. If the amount isn’t refunded within 5–7 business days, contact us with transaction details.
🔄 Returns & Refunds
Q10. What is your return policy?
You can return eligible products within 7 days of delivery if they are unused and in original packaging. Check our Return Policy for more details.
Q11. How do I raise a return or refund request?
Email us at [Insert Email] or contact us via WhatsApp with your Order ID and reason for return. We’ll guide you through the process.
Q12. How long does a refund take?
Once we receive and verify the returned product, your refund will be processed within 5–7 working days to your original payment method.
📦 Account & Support
Q13. Do I need an account to shop?
No, you can checkout as a guest. But creating an account helps you track orders, save addresses, and get offers.
Q14. How do I contact customer support?
You can reach us at:
📧 Email: [email protected]
📞 Phone/WhatsApp: +91 989 285 4047
🕐 Hours: Mon–Sat, 10 AM to 6 PM
❗ Other Questions
Q15. Are your products original and authentic?
Absolutely! We deal only in 100% genuine and quality-verified products.
Q16. Do you offer bulk or wholesale discounts?
Yes. For bulk inquiries, please contact our business team at [email protected].
